Refund & Cancellation Policy

01. Overview

This Refund & Cancellation Policy applies to payments made to TYLO APP CORP (“TYLO,” “we,” “us,” or “our”) through the TYLO website in connection with the TYLO Founding Driver Program.

By completing a payment, you acknowledge and agree to this Refund & Cancellation Policy and TYLO’s Terms & Conditions.

02. Founding Driver Reservation Fee

TYLO currently offers eligible prospective drivers the opportunity to reserve a position in the TYLO Founding Driver Program for a one-time reservation fee of USD $59.

The $59 payment is a reservation fee associated with participation in the Founding Driver Program.

It is not a recurring subscription or membership payment.

03. Non-Refundable Payment

Once payment has been successfully processed, TYLO does not provide a refund because an applicant:

• changes their mind;
• decides not to become a TYLO driver;
• fails to complete the onboarding process;
• fails to provide required documentation;
• does not satisfy driver, vehicle, background-check, insurance, identity-verification, or other eligibility requirements;
• relocates to another market;
• does not use their Founding Driver benefits; or
• chooses not to activate or use their TYLO driver account.

By completing the $59 payment, the applicant expressly acknowledges the non-refundable nature of the reservation fee.

04. Founding Driver Status Is Not Driver Approval

Payment of the $59 reservation fee reserves participation in the TYLO Founding Driver Program, subject to its terms and availability.

Payment does not constitute final approval to provide transportation services through TYLO.

Applicants must subsequently satisfy TYLO’s applicable onboarding, identity, vehicle, insurance, background-check, driving-history, safety, and other eligibility requirements before they may be authorized to accept rides.

Failure to satisfy these requirements does not entitle the applicant to a refund of the Founding Driver reservation fee, except where otherwise required by applicable law.

05. Launch Dates and Market Availability

TYLO may communicate anticipated launch dates or target markets.

These dates and markets may change due to regulatory, operational, technical, insurance, commercial, or other circumstances.

A delay or change in TYLO’s anticipated launch schedule does not automatically entitle an applicant to a refund of the Founding Driver reservation fee, except where required by applicable law.

06. Duplicate or Incorrect Charges

If you believe you were:

• charged more than once for the same Founding Driver reservation;
• charged an incorrect amount; or
• charged as a result of a technical payment-processing error,

please contact TYLO promptly.

TYLO will investigate the transaction. If TYLO confirms that a duplicate, incorrect, or erroneous charge occurred, TYLO may reverse or refund the erroneous charge to the original payment method.

This section does not convert the standard $59 Founding Driver reservation fee into a refundable payment.

07. Unauthorized Transactions

If you believe a payment was made without your authorization, contact TYLO promptly using the contact information below.

You should also contact your card issuer or financial institution when appropriate.

TYLO may request information reasonably necessary to investigate the transaction and prevent fraud.

08. Free Waitlist

Joining the TYLO Free Waitlist costs $0.

Because no payment is collected for the Free Waitlist, there is no payment to refund.

A person may request removal from the waitlist or request deletion of eligible personal information in accordance with TYLO’s Privacy Policy and applicable law.

09. Future Memberships and Services

The $59 Founding Driver reservation fee is separate from any future TYLO driver membership, subscription, or other paid service.

Future paid products or services may have their own cancellation and refund terms, which will be disclosed before purchase or activation.

This policy does not automatically govern those future purchases unless expressly stated.

10. Payment Processing

Payments may be processed by third-party payment providers, including Stripe.

Approved refunds or reversals, when applicable, will ordinarily be returned through the original payment method and may be subject to processing times established by the payment provider or financial institution.

11. Chargebacks and Payment Disputes

If you believe a transaction contains an error, we encourage you to contact TYLO so that we can review the transaction.

Nothing in this Policy limits any rights you may have under applicable payment-network rules or applicable law.

Fraudulent or abusive payment disputes may result in suspension of TYLO registration or account privileges, to the extent permitted by law.

12. Applicable Law

This Refund & Cancellation Policy is governed by the laws of the State of Florida, United States, except where applicable law requires otherwise.

Nothing in this Policy waives any consumer right that cannot legally be waived.

13. Changes to This Policy

TYLO may update this Refund & Cancellation Policy from time to time.

Changes will apply prospectively as required by applicable law. The current version and effective date will be made available through the TYLO website.

14. Contact TYLO

For questions concerning a payment, billing issue, duplicate charge, unauthorized transaction, or this Refund & Cancellation Policy, contact: