Política de privacidad

02. La información que recopilamos

Dependiendo de cómo interactúes con TYLO, podemos recopilar las siguientes categorías de información.

Información personal y de contacto

Esto puede incluir:

• Nombre y apellido
• Dirección de correo electrónico
• Número de teléfono
• Dirección postal o residencial, cuando sea necesario
• Código postal
• Ciudad y estado

Información de registro del conductor

Al registrarse como posible conductor de TYLO, podemos recopilar información como:

• Año del vehículo
• Marca del vehículo
• Modelo del vehículo
• Mercado operativo previsto para TYLO
• Tipo de registro del conductor
• Estatus de conductor fundador o en lista de espera
• Fecha de registro
• Número de identificación de registro

Durante el proceso completo de incorporación del conductor, puede que se requieran información adicional.

Información de pago y transacciones

Si realiza una reserva con el conductor fundador o compra otro producto o servicio de TYLO, las transacciones de pago pueden ser procesadas por procesadores de pagos de terceros, como Stripe.

TYLO puede recibir información relacionada con las transacciones, como:

• Estado del pago
• Identificador de transacción o pago
• Import pagado
• Fecha de pago
• Información de la cuenta relacionada con el pago proporcionada por el procesador de pagos

TYLO no tiene la intención de almacenar directamente los números completos de tarjetas de crédito o débito cuando la información de pago se procesa a través de Stripe.

Stripe procesa de forma independiente la información personal relacionada con los pagos de conformidad con sus propias prácticas de privacidad.

Información web y técnica

Cuando accede al sitio web o a los servicios digitales de TYLO, nosotros o nuestros proveedores de servicios podemos recopilar automáticamente cierta información técnica, incluyendo:

• Dirección IP
• Tipo de navegador
• Tipo de dispositivo
• Sistema operativo
• Páginas visitadas
• Fecha y hora de acceso
• Web o fuente de referencia
• Cookies y tecnologías similares
• Información sobre la interacción y el rendimiento del sitio web

03. Información recopilada durante la incorporación del conductor

Los conductores que soliciten la licencia tras la preinscripción pueden ser requeridos a proporcionar información adicional necesaria para determinar la elegibilidad y cumplir con los requisitos aplicables en materia de transporte, seguros, seguridad y legalidad.

Dependiendo del proceso aplicable, esto puede incluir:

• Información de la licencia de conducir
• Fecha de nacimiento
• Vehicle registration
• Vehicle insurance information
• Identity verification information
• Driver eligibility information
• Background-check information
• Driving-history information
• Documents necessary to verify identity or eligibility

Some verification or screening information may be collected directly by specialized third-party providers rather than by TYLO.

TYLO will provide additional notices or obtain consent where required before collecting or processing sensitive information.

04. How We Use Personal Information

TYLO may use personal information to:

• Process driver pre-registrations
• Manage the TYLO Founding Driver Program
• Maintain driver waitlists
• Determine launch-market interest and availability
• Communicate with prospective drivers
• Process and verify payments
• Provide customer support
• Conduct driver onboarding
• Verify identity and eligibility
• Facilitate required background and driving-history checks
• Evaluate vehicle eligibility
• Prevent fraud and abuse
• Maintain platform security
• Operate and improve TYLO’s website, applications, and services
• Analyze platform usage and performance
• Send operational and account communications
• Send promotional communications where permitted
• Comply with applicable laws, regulations, legal processes, and governmental requests
• Establish, exercise, or defend legal rights

We seek to limit collection to information reasonably relevant to the purposes for which it is processed.

05. Founding Driver Registration

When you register for the TYLO Founding Driver Program, TYLO may retain the information submitted through the registration form together with information regarding your registration and payment status.

Payment of the Founding Driver reservation does not itself constitute final approval to operate as a TYLO driver.

Registration information may subsequently be associated with your TYLO driver account if you complete the driver onboarding process.

06. How We Share Personal Information

TYLO may share personal information when reasonably necessary with service providers that assist us in operating our business.

These may include providers of:

• Payment processing
• Cloud hosting and data storage
• Website infrastructure
• Email and communications
• Identity verification
• Background checks
• Driver eligibility verification
• Fraud prevention
• Analytics
• Customer support
• Insurance-related services
• Professional legal, accounting, compliance, and auditing services

For example, TYLO currently may use third-party services such as Stripe for payment processing and Google services for certain business and data-management functions.

Additional service providers may be introduced as the TYLO platform develops.

Where required, TYLO will maintain appropriate contractual or other safeguards governing service providers that process personal information on its behalf.

07. Sale of Personal Information

TYLO does not sell personal information for monetary consideration as part of its current driver pre-registration program.

TYLO does not sell sensitive personal information or biometric information as part of the current website registration process.

If TYLO’s practices materially change, this Privacy Policy will be updated and any legally required notices or choices will be provided.

08. Advertising and Marketing

TYLO may use contact information to communicate with users about:

• TYLO launch information
• Driver onboarding
• New markets
• Driver opportunities
• Product updates
• Promotions
• TYLO services and features

Where required by applicable law, users will be provided with a mechanism to unsubscribe or opt out of promotional communications.

Operational communications concerning registration, payments, security, eligibility, or an existing relationship with TYLO may still be sent when appropriate.

09. Cookies and Similar Technologies

TYLO and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, improve services, prevent fraud, and support analytics or marketing activities.

Where required by applicable law, TYLO will provide appropriate choices concerning non-essential cookies or similar technologies.

10. Data Security

TYLO uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or information-security system can be guaranteed to be completely secure.

Users should also take reasonable precautions to protect their account credentials and devices.

11. Data Retention

TYLO retains personal information for as long as reasonably necessary to:

• Manage registrations and driver applications
• Operate TYLO services
• Maintain business and transaction records
• Meet legal, regulatory, tax, accounting, insurance, and compliance obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, TYLO may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal obligations.

12. Privacy Rights

Depending on your place of residence and applicable law, you may have rights concerning your personal information.

These rights may include the ability to request:

• Confirmation of whether TYLO processes your personal information
• Access to personal information
• Correction of inaccurate information
• Deletion of certain personal information
• A portable copy of certain information
• Withdrawal of certain consent
• Opt-out from certain marketing communications
• Opt-out from certain forms of targeted advertising, sale of personal information, profiling, or sensitive-data processing where applicable

The availability of a particular right depends on the applicable law and whether TYLO and the particular processing activity are subject to that law.

13. Exercising Your Privacy Rights

To submit a privacy-related request, contact TYLO using the contact information provided at the end of this Privacy Policy.

Please include sufficient information for TYLO to reasonably verify your identity and understand your request.

TYLO may request additional information when reasonably necessary to verify identity and protect personal information from unauthorized disclosure or deletion.

TYLO will respond within the time required by applicable law.

If applicable law provides a right to appeal TYLO’s decision concerning a privacy request, instructions for submitting an appeal will be provided with TYLO’s response.

14. Children’s Privacy

TYLO’s driver registration and Founding Driver programs are not intended for children.

Individuals seeking to register as TYLO drivers must satisfy TYLO’s applicable minimum-age and driver-eligibility requirements.

TYLO does not knowingly use its driver-registration process to collect personal information from children.

If we become aware that information was collected from a child in circumstances prohibited by applicable law, we will take appropriate steps to address it.

15. Third-Party Websites and Services

TYLO’s website or services may contain links to websites or services operated by third parties.

TYLO is not responsible for the privacy practices of independent third parties.

Users should review the applicable privacy policies of third-party services before providing personal information to them.

16. Payment Processing

TYLO may use Stripe or other authorized payment processors to process payments.

Payment processors may collect and process payment information directly and may maintain their own privacy policies and security practices.

TYLO’s use of payment processors does not mean that TYLO receives or stores all information provided directly to those processors.

17. Changes to This Privacy Policy

TYLO may update this Privacy Policy periodically to reflect changes in its services, technology, business practices, service providers, or legal obligations.

When material changes are made, TYLO may provide additional notice where required by applicable law.

The effective date displayed at the beginning of this Privacy Policy indicates when the current version became effective.

18. Contact Us

For questions about this Privacy Policy or TYLO’s privacy practices, or to submit a privacy request, contact: